Privacy policy

Last updated: June 2026

This Privacy Policy explains how VeyLuxe, operated by VeyLuxe ("VeyLuxe", "we", "us", or "our"), collects, uses, shares, and protects your personal information when you visit, browse, or buy from veyluxebrand.com (the "Site"). VeyLuxe sells to customers in the United States and ships from the United States. By using the Site, you agree to the practices described here.

1. Information We Collect

We collect the following categories of information:

  • Information you give us: name, shipping and billing address, email address, phone number, and the contents of any message you send us.
  • Order and transaction data: the products you buy, order value, and order history. Card payments are processed by our payment providers; we do not store full card numbers on our servers.
  • Automatically collected data: IP address, device and browser type, referring pages, the pages you view, and how you interact with the Site, collected through cookies and similar technologies.
  • Marketing data: your preferences for receiving emails or other communications from us.

2. How We Use Your Information

  • To process, fulfill, ship, and confirm your orders.
  • To provide customer support and respond to your questions or claims.
  • To detect, prevent, and investigate fraud and to keep the Site and transactions secure.
  • To operate, maintain, and improve the Site, our products, and our service.
  • To send you marketing and promotional messages where you have agreed to receive them. You can withdraw consent at any time.
  • To comply with our legal, tax, and accounting obligations.

3. How We Share Your Information

We share personal information only as needed to run our business, with:

  • Payment processors to charge your selected payment method and screen for fraud.
  • Shipping and fulfillment partners to prepare and deliver your order and provide tracking.
  • Our e-commerce platform (Shopify) and analytics providers to host, run, and improve the Site.
  • Professional advisers and authorities where required by law, to enforce our terms, or to protect our rights, customers, or the public.

We do not sell your personal information.

4. Marketing Communications

If you opt in, we may send you emails about new arrivals, offers, and updates. Every marketing email includes an unsubscribe link, and you can opt out at any time. Transactional messages (such as order and shipping confirmations) are not marketing and will still be sent so we can complete your order.

5. Cookies and Tracking

We use cookies and similar technologies to keep the Site working, remember your cart and preferences, measure performance, and personalize content and offers. You can control or block cookies through your browser settings, although some features may not work properly if you do. Because there is no common industry standard, we do not currently respond to browser "Do Not Track" signals.

6. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including fulfilling orders, providing support, keeping business and accounting records, and meeting legal obligations. When information is no longer needed, we delete or anonymize it.

7. Data Security

We protect your information using SSL encryption in transit and work only with PCI DSS compliant payment providers. We restrict access to personal information to those who need it to do their job. No method of transmission or storage is completely secure, but we take appropriate technical and organizational measures to safeguard your data, and we will notify you and the relevant authorities of a data breach where required by law.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your information.
  • Request a copy of your information (portability).
  • Opt out of marketing and of the "sale" or "sharing" of personal information.
  • Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us using the details below and we will respond as required by law. U.S. residents can also review our Your Privacy Choices page.

9. Third-Party Links

The Site may contain links to third-party websites or services that we do not control. We are not responsible for their content or privacy practices, and we encourage you to read their policies before sharing your information.

10. Children's Privacy

Our Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11. Processing Location

VeyLuxe is operated in the United States and serves customers in the United States. Your information may be processed in the United States and, where necessary, by trusted service providers that support our store operations, payment processing, analytics, customer support, shipping, and fraud prevention. Wherever your information is processed, we handle it in line with this policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows the latest revision. Significant changes will be posted on this page, and your continued use of the Site means you accept the updated policy.

13. Contact Us

For any question about this Privacy Policy or how we handle your data, contact us using the details below and we will be glad to help.

Business Information and Contact

Brand: VeyLuxe
Business name: VeyLuxe
Registered address: 1234 Elm Street, Apt 12, Midland, TX 79705, USA
Email: info@veyluxebrand.com
Phone: +1 (909) 634-8622
Customer support: Monday to Friday, 9:00 AM - 6:00 PM PT (typical response within 24-48 business hours)